Welcome to Petiverse! By accessing and using our website, you agree to be bound by the following terms and conditions. Please read them carefully.
General Conditions
This website is operated by Petiverse. Throughout the site, the terms “we”, “us” and “our” refer to Petiverse.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms.
We reserve the right to refuse service to anyone for any reason at any time.
Product Availability & Accuracy
All descriptions, images, prices, and availability of products are subject to change without notice.
While we aim for accuracy, Petiverse is not responsible for typographical errors, inaccuracies, or omissions on the site.
Shipping & Delivery
Orders are processed and shipped directly from our trusted fulfillment partners.
Delivery times may vary depending on the product type, shipping destination, and the logistics provider.
Customers are responsible for providing accurate and complete shipping information. Petiverse is not liable for delays or issues caused by incorrect or incomplete addresses.
We strive to ensure that every order is delivered safely, promptly, and with tracking whenever possible. However, delays caused by external factors—such as shipping carriers, customs, or regional conditions—may occasionally occur.
If any delivery issues arise, our support team is here to assist you in resolving them as quickly as possible.
Returns & Refunds
Returns are subject to our Return Policy .
If a return is accepted, refunds will be processed once the item is received and inspected.
User Responsibilities
You agree not to use our products for any illegal or unauthorized purpose.
You must not transmit any worms, viruses, or destructive code.
Third-Party Services
Some services and products may be provided through third parties (e.g., shipping companies, suppliers).
Petiverse is not responsible for any issues arising from third-party services but will assist in resolving them whenever possible.
Limitation of Liability
Petiverse shall not be held liable for any direct, indirect, incidental, or consequential damages arising from your use of the service or any product.
Changes to Terms
We reserve the right to update, change or replace any part of these Terms of Service by posting updates on our website.
Continued use of the site after changes constitutes acceptance of those changes.