Return and Refund Policy | Petiverse Shop
At Petiverse, your satisfaction — and your pet’s happiness — are our top priorities. If something isn’t right with your order, we’re here to help!
✅ Return Conditions
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You have 30 days from the delivery date to request a return.
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Items must be unused, in their original condition, and include all packaging and tags.
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Please contact our support team before sending back any items.
✅ Sizing Note
If your item was delivered as ordered but doesn’t fit your pet:
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Return shipping will be your responsibility.
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Since sizing is based on the measurements provided by customers, Petiverse is not responsible for incorrect sizing choices.
🚫 Non-Returnable Items
The following items are not eligible for return:
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Opened or used pet hygiene products (e.g., brushes, shampoos, treats)
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Personalized or custom-made items (e.g., engraved tags)
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Items damaged due to misuse or improper care
✅ Damaged or Wrong Items
If your order arrived:
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Damaged
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Defective
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Or includes the wrong item
Please contact us within 3 days of delivery and include clear photos of the issue.
We’ll cover return shipping and offer a replacement or full refund.
💰 Refund Process
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Once we receive and inspect the returned item, your refund will be processed to the original payment method.
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If you’re returning an item due to personal preference, return shipping costs are not covered.
📩 How to Request a Return
Please contact us at:
📧 Support@Petiverseshop.com
or use the Contact Us form on our website.
Be sure to include your order number and the reason for return.
✅ Need Help?
We’re here to ensure a smooth and joyful shopping experience for you and your furry companion! 🐶🐱